Keep us posted if you require further assistance.Īre you using the Windows Camera app when you try to access your camera? Or is it another app? Does your camera work in any other camera applications, like Skype? Take a look at this troubleshooting document and try the steps to resolve your issue: Once this is done, restart the computer and check if the issue persists. Windows 8/8.1 or 7 operating system from the drop down menu and proceed with the installation. ‘Run this program in compatibility mode for’ and select

Click on the ‘Compatibility’ tab and check the box

Right-click on the driver setup file and click onĭ. Uninstall the existing Cam driver from your PC through Control Panel.Ĭ. Download the latest and available driver from the manufacturer’s website.ī. Compatibility mode runs the program using settings from a previous version of Windows.įollow these steps to install the drivers in compatibility mode and check if that helps.Ī. If it does not or if you don't find updated drivers, then try installing latest drivers Go to device Manufacturer website, then check and install the latest Cam drivers for your device from there. Now see if the problem still persist. If it doesn't fix the issue, then Right click on the same driver and select “ Uninstall” then restart the system and let the system install Once this is done, restart the computer to check the problem fixed. ( Ensure that PC is connected to Internet while performing this step)Į). Then select the appropriate location, where the driver located on your PC for updating it. If you have a driver available on your PC, then select Browse my computer for driver software, How do you want to search driver, then go with Search automatically for updated driver software. If you're able to see Webcam drivers in Device Manage, then try to update driver by following below steps.Ī) Open run command by pressing Windows key + R and type “ devmgmt.msc” (without quotes) and hit Enter.ī) Spot and expand the “ Imaging devices ”.Ĭam driver and select “ Update Driver Software”. Suggest you try with the below mentioned troubleshooting steps and check if it helps. What troubleshooting steps did you tried? I understand the inconvenience you have experienced. Thank you for contacting Microsoft Community.

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